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Privacy policy

Data Protection Overview

1.1. General Information
The following information provides an easy‑to‑navigate overview of what happens with your personal data when you visit our website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information, please consult our full Data Protection Declaration below.

1.2. Data Recording on Our Website

Controller:
The data on this website is processed by the operator of the website:
The Natural Caviar
Onyx Group International Ltd
Unit 1, Springfield Road
Hayes, London
E‑mail: 55@thenaturalcaviar.com

How We Record Your Data:

  • You provide it: e.g., information entered into our contact form.

  • Automatically: our IT systems record technical information (browser type, operating system, access time, etc.) whenever you visit.

Purposes of Processing:

  • To ensure the error‑free provision of our website.

  • To analyse user patterns for optimization.

Your Rights:

  • Access & information: You can request details on the source, recipients, and purpose of your personal data.

  • Rectification, blocking, erasure: You may have your data corrected, blocked, or deleted.

  • Restriction of processing: Under certain conditions (e.g., contesting accuracy), you can request processing restrictions.

  • Complaint: You have the right to lodge a complaint with the relevant supervisory authority.

1.3. Analysis Tools & Third‑Party Services

We may analyse browsing patterns using cookies and analytics programs. Analyses are generally anonymous. You can object or prevent analysis by disabling certain tools—see our full Data Protection Declaration below for details.

2. General Mandatory Information

2.1. Data Protection

We treat your personal data as confidential and in compliance with statutory data protection regulations and this declaration. Please note that data transmission via the Internet may be prone to security gaps; complete protection against third‑party access is not possible.

2.2. Controller Contact Details

The Natural Caviar
Onyx Group International Ltd
Unit 1, Springfield Road
Hayes, London
UNITED KINGDOM
E‑mail: 55@thenaturalcaviar.com

2.3. Revocation of Consent

You may revoke any consent you’ve given us at any time by sending an informal notification to 55@thenaturalcaviar.com. Revocation does not affect the lawfulness of prior processing.

2.4. Right to Object

If we process your data based on legitimate interests (Art. 6 (1)(f) GDPR) or for public tasks (Art. 6 (1)(e)), you can object on grounds of your personal situation. For direct advertising, you can object at any time; thereafter we will no longer process your data for such purposes.

2.5. Right to Lodge a Complaint

You may lodge a complaint with the supervisory authority in your EU member state (where you reside or work) if you believe our processing violates the GDPR.

2.6. Right to Data Portability

You can request transfer of your data, processed based on consent or a contract, in a common, machine‑readable format to yourself or another controller, where technically feasible.

2.7. SSL/TLS Encryption

We use SSL or TLS to encrypt sensitive data (e.g., purchase orders). Look for “https://” and the lock icon in your browser’s address bar.

2.8. Encrypted Payment Transactions

Payment data (e.g., credit card or bank details) are processed only via encrypted SSL/TLS connections.

2.9. Access, Rectification, Erasure

You can request access to, correction of, or deletion of your personal data at any time by contacting us at 55@thenaturalcaviar.com—subject to legal retention requirements.

2.10. Right to Restrict Processing

You can request processing restrictions if you contest data accuracy, the processing is unlawful, we no longer need the data, or you’ve objected pending the balancing of interests.

2.11. Unsolicited E‑Mail

We object to the use of any published contact details for sending unsolicited promotional material. Violators may face legal action.

3. Recording of Data on Our Website

3.1. Cookies

  • Session cookies are deleted when you close your browser.

  • Persistent cookies remain until you delete them.

  • You can configure your browser to block cookies, but this may limit website functionality.

3.2. Server Log Files

We automatically collect and store server log data (browser type, OS, referrer URL, hostname, access time, IP address) for the error‑free operation and optimization of our site.

3.3. Customer Account

Creating a password‑protected account lets you view orders, personal data, and newsletter preferences. Deleting your account removes associated data subject to legal retention.

3.4. Contact Form

Data submitted via our contact form are stored to handle your inquiry. Processing is based on your consent (Art. 6 (1)(a) GDPR) and can be revoked at any time.

3.5. E‑Mail Requests

If you contact us by e‑mail, we process your data to handle your request under Art. 6 (1)(b) GDPR (contract) or Art. 6 (1)(f) GDPR (legitimate interest).

3.6. Contract Data Processing

We process personal data to establish or fulfil contracts under Art. 6 (1)(b) GDPR. Data are deleted after order completion, subject to retention laws.

3.7. Data Transfer for Shipping & Payment

We share data with carriers or payment processors only as needed to fulfil contracts (Art. 6 (1)(b) GDPR). No further transfers occur without your consent.

4. Analysis Tools & Advertising

4.1. Google Analytics

We use Google Analytics with IP anonymization to analyse user behaviour. Data processing is based on Art. 6 (1)(f) GDPR. You can opt out via the Google Analytics Opt‑Out Add‑On.

4.2. Google AdWords & Conversion Tracking

We use Google AdWords Conversion Tracking to measure ad performance. Cookies expire after 30 days and are not used for personal identification. Processing is based on Art. 6 (1)(f) GDPR.

5. Plug‑ins & Tools

5.1. YouTube (Enhanced Privacy Mode)

Embedded YouTube videos use enhanced privacy mode. Personal data are transmitted to YouTube only when you play a video. Processing is based on Art. 6 (1)(f) GDPR.

6. Payment Service Provider

6.1. PayPal

If you choose PayPal, we share your payment information with PayPal (Europe) S.à r.l. et Cie, S.C.A. Processing is based on your consent (Art. 6 (1)(a) GDPR) and contract execution (Art. 6 (1)(b) GDPR).

Questions or Requests?
For any data protection inquiries, please contact:

The Natural Caviar
Onyx Group International Ltd
Unit 1, Springfield Road
Hayes, London
E‑mail: 55@thenaturalcaviar.com